 Best Sellers | | Home USB VoIP Telephone Device (Model# MagicJack) | |
|  | |  | | | USB VoIP Telephone Device (Model# MagicJack) | | SKU:
MagicJack-EE | | In Stock | | Availability:
Usually ships in 1-2 business days | | Only 5 left in stock, order soon! | | | | | | Overview:
Magic Jack - never pay a phone bill again!! Your magicjack subscription is free for the first year. You can now also subscribe for additional years for just $19.95 per year. By MagicJack.
Here's How Easy it is...
1. Plug any household phone into the magicJack
2. Plug the magicJack into any USB port on your computer
3. Pick up the phone and talk for free anywhere in the USA & Canada!
All you need is...
1. Computer with available USB Port
2. ONE of the following: Windows XP, Window Vista, Intel Macs
3. ONE of the following: Broadband, High-Speed Internet, Cable Internet, DSL, Wi-Fi, Wireless, or WiMax
Features:
* Magic In: each magic jack includes a free phone number to receive calls from anyone in the world
* Magic out: free out bound local and long distance calls
* Free local & long distance calling (USA): you can use magicOut at home or at your business
* Free international calling: when traveling, take the magic jack with you to any country including Canada, Mexico, UK, China, Italy, Israel, etc. and call anyone in the USA for free
* Free Follow Me: never miss a call again! Enable this feature to send your incoming calls to your magic jack and to other phone lines, such as you call and/or office phone - all at the same time
* Free phone number (select an area code of your choice)
* Free voice mail (setup and retrieve from any location)
* Free call forwarding (never miss a call)
* Free directory assistance, call waiting, and three way calling
* No credit card required, no application to fill out
* Prepaid international calling available | | | |
List Price:
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Our Price:
| $54.87 | |
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| | Product Details | | Average Customer Rating: |  based on 4 reviews |
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| | Customer Reviews | Average Customer Review:
Write an online review and share your thoughts with other customers.
 BEWARE - DON'T ORDER !!!!! Dec 11, 2008
You'll have no trouble ordering, but their "customer service" is HORRIBLE. They deliberately drag things out, claim one thing and then the opposite, pass you to different representatives who then contradict what the other one told you, and they sometimes suddenly have trouble with English or typing, yet have no trouble at other times. They are very polite, yet totally ineffectual and unethical.
After reading Amazon reviews, I decided to cancel my order less than 1 hour after placing it. The first day, I wasted 3+ hours during 3 different "live chat sessions" with MagicJack's customer service representatives, getting nowhere. They could process the order enough to gain pre-authorization from my credit card company (I checked), but couldn't access the records to cancel my order and after wasting as much time as they could, would finally tell me to try again later. The next day, I tried again and STILL don't know whether or not they cancelled my order. Here is the exact transcript of that half-hour interaction:
NOTE: I used * symbols to make notes to you the reader. And, I put *** on important comments.
Please wait for a site operator to respond.
You are now chatting with 'Earl'
Me: Is my order in your computer system yet?
Them: I see
Them: Let me check that for you now
Them: Can I have please your full name and email address?
Me: *I provided that info.
Them: Thank you
Them: Please hold as I check that for you now
Them: One moment please...
Me: It's been a few minutes.
Them: I see
Them: Thank you for holding
Them: Please confirm
Them: Shipping Address
Them: *They typed my name and address with an order #
Them: Order Time: 11:49:10
Them: Order Date: 12/10/2008
Me: correct, please cancel the order ***
Them: I see
Them: I will do that now Susan
Them: One moment please...
Them: Thank you for holding
Them: Done doing that for you (*** Note: order cancelled claim #1, see his next comment ***)
Them: Please wait for the email confirming the cancellation of your order ***
Them: *They typed my email address.
Them: Is that the best email to reach you with?
Me: yes, I have it open now. I'll see if it came through
Them: I see
Them: Please wait for the email 12-24 hours from now
Them: Trust me now
Them: your order is not cancel (*** Note: not cancelled? ***)
Them: Is there anything else I may help you with today?
Me: But was it definitely cancelled before it was shipped? And my credit card will not be charged anything?
Me: You typed "your order is not cancel" Has my order been cancelled?
Them: I was completely cancelled by me. No worries now. it was not shipped yet and your card will not be billed in the future (*** Note: order cancelled claim # 2 ***)
Me: Thank you very much. I'm relying on your word as a company representative.
Them: your order is not cancel (*** Note: not cancelled?, see next comment ***)
Them: My apology on that ***
Them: your order is officially cancel (*** Note: order cancelled claim #3 ***)
Them: I miss out there
*Note: yes, he actually typed "I miss out there"
Them: Is there anything else I may help you with today?
Me: I'm contacting UPN news problem solvers if you charge my card and do not cancel my order. I will take this as far as I must, even if that means small claims court
Them: *they typed my full name in all capital letters and bold, nothing else.
Me: And, I'm sending my credit card company a transcript of this conversation to make sure that they don't pay your company one penny.
Them: 12/11/2008 [C]anceled Order Updated from EARL (*Note: Earl was the representative's name)
Them: Yes, you can do that Susan
Them: I understand you on that
Them: But please trust me on that now. I am honest on the assistance that I am giving you now
Me: And, I'm posting this conversation on Amazon.com
Them: Is there anything else I may help you with today?
Them: Is that the way you treat people who is patiently assisting you?
Me: As long as my order has been cancelled, that is all I wanted.
Them: *they typed my full name in all capital letters and bold, nothing else.
Them: 12/11/2008 [C]anceled Order Updated from EARL
Them: *they typed my full name in all capital letters and bold, nothing else.
Them: 12/11/2008 [C]anceled Order Updated from EARL
Them: Is there anything else I may help you with today?
Me: No. Thank you and goodbye
Them: your welcome Susan
Them: have a great day and take care
Them: bye
Me: You too Earl. May God Bless you. (*Note: I asked God to bless him with integrity and ethics, but didn't bother writing that part)
Them: thank you for your kind word
Them: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
buyer beware Nov 01, 2008
I ordered this product a week ago. And I have already been charged twice.
They advertise that the first 30 days are suppose to be on a free trial. And yesterday I spent an hour chatting with a technical person, who lied to me about the product.I tried to cancel, thats when I got charged a second time. I was told yesterday that the item I ordered still has not even been shipped. So I reported my card as lost hoping to recoupe the money the Scammers have already charged me. Even if the product was legit, I would not want to do buisness with a dishonest company.
3 of 3 found the following review helpful:
 PERFECTLY PERFECT!!!!!! Sep 20, 2008
I believe the previous reviewer may have received a defective unit or something. My magicjack is great --- quality as good as landline and so close to free. This phone comes with all the services you could want -- those that the phone company charges $6-$8 monthly for each one. What I love about the voicemail is that every voicemail generates an email and you can listen to your messages on any computer (or of course you can access it from your phone). You can go online and forward your MJ number to another number in the event of a power outage too. I just love this and with my family all over the country it's really great to talk long distance all I want to, with landline quality, free. You can't go wrong here.
2 of 3 found the following review helpful:
Item still need improvement Sep 01, 2008
Yes, free phone service sounds good and is a huge savings - but ... the Magic Jack only works 50% of the time.
Often we can't receive calls in, or make calls out. We have to reboot the computer a couple of times per day.
Luckily, we don't use the phone much and we have cell phones, so this is not a huge deal, but still a concern.
The Magic Jack still needs improvement.
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